Please note, if you’ve recently received a “No Show” notice, there are three possible reasons: You didn’t withdraw in time. In order for our office to create a roster for use in a class, online withdraws need to be made at least 24 hours before the class. For example, you’re registered for a class on Wednesday, that begins at 8:30. You would need to withdraw online BEFORE 8:30 a.m. on Tuesday. If you have an emergency after that point, please email us at firesafety@kean.edu to request a withdraw. Your camera wasn’t turned on and/or the facilitator was unable to observe you in class for the majority of time the class was in session. You didn’t attend.

If you recently registered for the Homeland Security Conference and didn’t get a confirmation email, please check your spam/junk folder. DO NOT register multiple times. If you’d like, you can email us at firesafety@kean.edu with your first and last name, DFS ID number and date that you registered and we will check our roster to make sure we have you listed. If you’re not getting password resets, please also check your spam/junk folder. Thanks, Jolene

Dear Student, To help prevent problems with joining Zoom, we have a few suggestions. First, we suggest that you login in to the account where you registered for the class at least 24 hours in advance to ensure you know your login credentials. This is especially important if you’re planning to use a different computer than the one you used to register. Second, you need to understand a little about how to navigate around Zoom. Please see the links below for short tutorials on certain basic topics if Zoom is new to you. For instructions on how to “Chat” please see the link below: https://learning.zoom.us/learn/course/external/view/elearning/391/send-and-respond-to-chat-messages For instructions on audio and video basics please see the link below: https://learning.zoom.us/learn/course/external/view/elearning/57/zoom-audio-and-video-basics A camera is now required for all Zoom classes. To test your camera to make sure it works with Zoom click below: https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video Thanks, The Fire Safety Training Program

For the Spring 2023 semester, Division of Fire Safety, now requires that all students must appear on screen for the entire class when attending a Zoom class. Please make sure you have a camera on your device which is compatible with Zoom. To test your equipment, please click this link and follow the instructions: https://support.zoom.us/hc/en-us/articles/201362313-Testing-your-video Call in/phone attendance will no longer be accepted. If you are not able to you use a camera and you’re registered for an upcoming class, please withdraw so that other people may attend. Thanks, The Fire Safety Training Program

Please continue to try try to register up until the day before the class as folks may withdraw. If you’re still unable to get in you can email jsteele@kean.edu at 2 p.m. the day before and if there are any openings we will add you in. Thanks.

Dear Students, In anticipation of the adoption of the 2018 Code Update, we will be temporarily removing the Code Update Self Paced modules from our selection of courses on March 26, 2023. Please complete any outstanding modules by Saturday, March 25, 2023 so that you don’t lose any progress you have made. If you have any questions, please contact our office at 908-737-3060 or email us at firesafety@kean.edu.

Dear Students, Please use the Course Brochure to select your courses before registering or verify course information in the brochure when registering online. The brochure includes location addresses and driving directions at the end of the brochure. Locations are listed alphabetically at the end of the brochure. There is also a CEU Matrix at the end of the brochure in order to see credit information. Additionally, you may now click the the date and/or location in the brochure for the course you’d like to enroll in and you will automatically be directed to the page where you click the enroll button. If you’re not already logged in you will be prompted to login first. Please take the time to confirm your location, date and time when you register. Zoom classes will appear on your calendar. All enrolled classes will appear in the drop down menu for My Courses. Note, we have a new location for the spring, Toms River Fire Academy at 1780 Church Rd., Toms River, NJ 08753. Toms River Fire Academy is NOT the same as Ocean County Fire Academy. Also, Fire University is NOT the same as Kean University. Please carefully read the information about these locations as presented in the brochure. If you need to withdraw from a course, there is a link to instructions in the drop down menu when you hover over Course Brochure on our home page. Thanks, The Fire Safety Training Program Staff

Good morning, Here are our suggestions for having a happy Zoom experience: The morning or early afternoon the day before your class, make sure you remember how to login into your account. Go to www.keanfiresafety.com and click the Login button in the upper right corner. If you have trouble remembering your credentials, email jsteele@kean.edu and firesafety@kean.edu with your name and dfs id number and brief description of the trouble before noon the day before the class. On the morning of the class, do not attempt to join prior to 8:15. If Zoom does not immediately open, wait five minutes and if it is still not open, close the page and begin by clicking the link in your calendar again. Repeat this process until 8:30. If you are still not able to join via the internet, please use the call in method to join. Instructions on how to call in are included with the email that has your handouts. If you’re unable to join by phone at 8:35 a.m., please email me at jsteele@kean.edu. Please note that it can take a few minutes for our technical staff to get all the Zoom meetings opened in the morning, so your Zoom may not open until after 8:15. Please do not give up until 9:00 a.m. If there is a technical issue it may take a few minutes to fix it. I will try to email everyone, but that takes time to. Please repeat step 2 until 9:00 a.m. Please note, that I will be attempting to troubleshoot as I commute in the morning. I try to get to the office by 8:30, but that doesn’t always happen. If I’m driving, I will have to find a safe spot to stop in order to make calls and send email and this takes time, please be patient. Please don’t call/email in the afternoon the day before the class asking if we can let you in. If you want to take a class, you need to register BEFORE noon the day before the class. Zoom classes have a maximum of 65 people and will close if full. Please select a different date or class if the one you are trying to enroll in is full. Check in with the facilitator, respond as requested and enjoy the class.

“Please be kind and withdraw if you’re unable to attend an upcoming class. We have many people waiting to register for classes that are currently full. This includes many Zoom classes. We are now issuing “No show” notices for students who do not withdraw and then fail to attend classes. Withdraws must be completed at least 24 hours prior to the class start time.   Here is a link if you’d like to watch a video on the process: https://us02web.zoom.us/rec/play/muGo0bE45EYq5j7-aespHSb5kBs5JEyCMKVd3tUk1cSO47TkVlxBPExwpDCiM0PBBNcGuw0-MplO5dWc.pT99TN-rPrFt8nPP?continueMode=true&_x_zm_rtaid=2yWcYs9aRHWG5rxO3yJ8qg.1650386175034.834cec063f7e937ff3dd1570f429f35c&_x_zm_rhtaid=615   To withdraw, please follow these instructions: Go to the web site www.keanfiresafety.com. Click the Log In button (Log In button is in blue box at top right of keanfiresafety.com home screen.) The next page you will be directed to is: www.keanolt.ourclassroom.net (background photo is Newark, NJ.) Login to your account. Click the down arrow at My Courses and you’ll see a dropdown menu that include the course(s) in which you have Registered/Enroled. Click on the class from which you want to Unenrol/Withdraw. Click the Cog (box with gears icon) to the left of My Courses. Click the picture of the Cog that is on the next screen. Confirm that the course showing on the screen is indeed the class from which you’d like to Unenrol/Withdraw. Click the link that reads “Unenrol me from (class name). Click the Continue to confirm the unenrol/withdraw.”